Indigo started working with Slough Borough Council in 2010 to provide on and off street parking services in the local community. We offered Slough a unique partnership approach and were able to provide them with a team which delivers results from the centralised Parking Shop.
The team and fleet
We appointed an experienced implementation manager who quickly established the operation with minimum disruption to the ongoing enforcement. Through organisation of shifts, understanding of beat patrols and cash collection the team brought together an extensive knowledge of the parking industry, with over 40 years of parking experience between them. As the borough of Slough covers a large area, low emission vehicles are used to ensure efficient deployment and to comply with the Council’s environmental policy this consists of two cars, three scooters and two bicycles.
Our main objective was to ensure the enforcement operation achieved results and to implement a strategy to make sure the public complied with parking and loading restriction/controls. We deploy 14 CEOS throughout the week on foot patrol which acts as a visible deterrent, alongside this we have 6 security officers for the council’s multi-storey car parks which allows a patrol to run every 30 minutes.
A smooth operation
Indigo aims to make the customers life easier at all time. All permit management is run from the Parking Shop along with providing members of the public with any advice or assistance relating to parking. A dedicated telephone line has been provided for the public to also answer any queries. All staff is aware of the policies and procedures to deal with these enquiries.