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Watford Borough Council

Building a customer focused approach to parking


Key Facts

• Working in partnership since 1997

• 25 controlled parking zones

• A customer focused Parking Shop for all users

A model contract

Our current contract with Watford Borough Council has been recognised as a leading British Parking Association Model contract. It covers three boroughs from one contract based which includes Dacorum, Three Rivers and the 25 parking zones in Watford.

Leading with environmental considerations

Indigo and Watford Borough Council both have a major focus on environmental considerations, this led all the parking meters to be replaced with solar-powered machines. These are kept fully operational by being cleaned during ever visit when they are due to be emptied. The cash is then taken to our collection center in Milton Keynes.

Customer service first

The service has grown and developed throughout the years to include a Parking Shop. This handles permit management, PCN enquiries, organisations for match day parking for Watford Football Club and visitor vouchers. This also provides a hub for all the enforcement staff to congregate at for team briefings.

Opinions count

Indigo ran a series of customer feedback forms at the Watford Parking Shop. Just three months after opening 89% of customers commented that the staff attitude and helpfulness was 'excellent' or 'very good'. The staff facilities and customer wait time also received fantastic results.

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